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Terms and conditions

Conditions Of Use

Gills Galaxy provides services to you subject to the following conditions. If you visit our shop at Gills Galaxy.co.uk you accept these conditions. Please read them carefully,

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. In the event of a mistake I will contact you with a full explanation. The information displayed is not considered as a confirmed offer for sale. The contract is confirmed upon the supply of the goods.

Delivery and Returns

If when you receive your product(s), you are not completely satisfied, please contact me and you may return the items within five days for exchange or refund. Returns will take approximately five working days for the process once the goods have arrived. Items must be in the original packaging, provided by me. If my labels are removed from the product – the warranty becomes void. Goods found to be tampered with by the customer will not be replaced or refunded, but returned at the customer’s expense.

I suggest the use of a carrier that can provide you with a proof of delivery. Gills Galaxy will not be held responsible for items lost or damaged in transit. All shipping back to Gills Galaxy is paid for by the customer. I am unable to refund you postal fees.

Incorrect/Damaged Goods

I try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered. Please contact Gills Galaxy, and you can expect to receive the correct item within five working days excluding weekends.

In the unlikely event that the order arrives damaged or faulty, please contact Gills Galaxy immediately.

Delivery service

I try to make the delivery process as simple as possible and am able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra five working days for the post office to deliver your order.

I aim to deliver items within five working days but could you please allow seven days before contacting for delivery before contacting Gills Galaxy. I will email you if I become aware of an unexpected delay. All orders are sent out via royal mail 2nd class registered postal service.

Security

During the payment process, Gills Galaxy asks for personal information that both identifies you and enables me to communicate with you. I will use the information you provide only for the following purposes.

* To send your order to you.
* To email you in case of a delay in sending out your order

Privacy Policy and GDPR

Once the information provided by a customer has been used to either contact to give an update on your order, and then to post the items to the address supplied, it will be held for 1 month to allow for any returns or queries. After this date it is deleted from my computer until you order again and resend the information to me. I do not keep information on customers who have previously ordered from me.

Copyright

All content included on the site such as text, graphics, logos, button, icons, and product images are all owned by Gills Galaxy and are protected by international copyright laws.

License and Site Access

Gills Galaxy grants you a limited license to access and make personal use of this site.

This site may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial means

Product Descriptions

Gills Galaxy attempts to ensure that the information quoted is as accurate as possible however I do not guarantee that product descriptions or other content is accurate, or error free.

From time to time there may be information on Gills Galaxy that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. I reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. I apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice, the prices advertised on this site are for orders placed, there is a small charge for delivery.

Contact Details

Gill Dean, 207 Middlewich Road, NORTHWICH,Cheshire CW9 7DN